Question 1

How long will shipping take?

Accepted Answer

Orders dispatch within 48 hours. Standard shipping arrives within 3–6 business days. Express options are offered at checkout.

Question 2

Do you offer international shipping?

Accepted Answer

Yes. We ship worldwide with carbon-neutral carriers. Import duties are the responsibility of the recipient.

Question 3

What is your return policy?

Accepted Answer

We accept 30-day returns on unused items in original packaging. Personalised pieces are final sale.

Question 4

Are your materials ethically sourced?

Accepted Answer

Yes. Our leathers are vegetable-tanned in Italy, our wools are undyed and traceable, and all hardware is solid brass — never plated.

Question 5

How do I care for my leather collar?

Accepted Answer

Wipe with a soft, dry cloth after wet walks. Every quarter, apply a small amount of neutral leather balm to keep the piece supple.

Question 6

Can I request a custom piece?

Accepted Answer

Absolutely. Write to the studio at studio@pawluxe.com and one of our craftspeople will guide you through the process.

Frequently asked.